Latest Consumer Billing and Payment Trends Captured by KUBRA in 2020 Utility Report
Summary
KUBRA, a leading provider of customer experience management solutions for some of the largest utility, insurance, and government entities, continues to build upon its research with a new utility consumer report for 2020. At the beginning of 2020, KUBRA continued to support the utility sector by building on the research it collected in 2018 on consumer billing behaviors. “The only way that utilities can truly deliver exceptional billing and payment experiences to their customers is by first understanding their behaviors and attitudes,” said Rick Watkin, President and CEO of KUBRA. Our portfolio includes billing and payment, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than one billion customer experiences annually, KUBRA services reach over 40% of households in the U.S. and Canada.
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