01 Communique Releases On Demand Remote Support Tool
Summary
Toronto, Canada, May 19, 2006 --( “Resellers and software vendors are facing increasing demand from their customers to provide service faster and more cost-effectively,” said Andrew Cheung, President and CEO of 01 Communique.I’m OnCall’s Remote Admin network console will allow technicians to provide planned or unplanned support to customers with pre-specified service agreements.Comprehensive tracking and reporting features allow all system users to view and record full customer call history, customers’ problems and the actions taken to resolve issues.I’m OnCall provides resellers, software and hardware vendors, internal help desks and support organizations with an integral tool for delivering outstanding customer support and services through reduced call times and cost effective problem resolution.“Resellers and software vendors are facing increasing demand from their customers to provide service faster and more cost-effectively,” said Andrew Cheung, President and CEO of 01 Communique.All remote connections are dismantled at the end of the session.Comprehensive tracking and reporting features allow all system users to view and record full customer call history, customers’ problems and the actions taken to resolve issues.
