Khoros Care Now Offers Google’s Business Messages to Serve Customers Online

▤ Summary

Google’s newest channel makes it easy for customers to initiate rich messaging conversations with brands and integrates with Khoros Care’s intelligent response platform. With rich, asynchronous messaging capabilities, Google’s Business Messages enhances conversations with carousels, quick replies, and photos, in addition to showing expected wait times, answers to frequently asked questions, and the ability to connect with a live agent seamlessly. So, enabling these highly visible entry points as a messaging channel is an incredibly useful tool for both consumers and brands," said Mike Betzer, general manager of Khoros Care. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ brands, including 52 of the Interbrand 100 companies, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.

▦ Linked Companies

Khoros

$100M to $250M