3CLogic Announces Cloud Contact Center Integration for Microsoft Teams
Summary
ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud contact center solutions, today announced its latest integration with Microsoft Teams. “We are excited to extend this new integration to our current and future enterprise customers who are eager to improve the collaboration between departments,” states Denis Seynhaeve, CEO of 3CLogic. This joint offering will make it easier for customer-facing agents to access internal experts and resources across departments to enable the highest level of customer service.” The integration between 3CLogic and Microsoft Teams will allow for a number of key use cases and features, including: “As organizations adjust to the new work environment, the adoption of cloud-enabled technologies to simplify and enhance customer engagements and streamline collaboration between groups will be key to any long-term success,” expresses Denis. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.
