Hotel tech startup gets $1M to develop contactless communication tools | PhocusWire
Summary
Customers include Hyatt, Marriott, Best Western, NoMad, Ritz-Carlton Club & Residences and several luxury boutique hotels. “Akia’s messaging platform helps hotels provide superior service, collect guest feedback and streamline operations,” says Evan Chen, CEO of Akia. " According to Chen, a 500-room property could free up approximately 200 hours of staff time per month that can be redirected toward providing better service. With Akia, hotels can now start an evergreen conversation with guests before check-in that lasts until well after check-out, transforming the business-to-consumer relationship from a single engagement to a continuous one,” says Yuechen Zhao, partner at GSR Ventures. Looking forward, the platform will dramatically shift how businesses view their relationship with customers.