CosmoCom Contact Center Platform Supports Exponential Growth at Mobile Mentor
Summary
Technically they required a flexible call center solution that could integrate with their NetSuite CRM and provide new features like preview and predictive dialing and robust reporting.About CosmoCom CosmoCom™, an Enghouse company, empowers enterprises and service providers to build private and public cloud contact center solutions that free customers from the boundaries imposed by traditional industry products.CosmoCom’s unified, all-IP contact center suite provides businesses with the agility to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow.Productivity goals included increasing agent occupancy from 22% to 60% and cutting booking costs in half while maintaining lead conversion rates.After a evaluating their options, Mobile Mentor chose to implement a premise based virtual contact center platform from CosmoCom.CosmoCom’s unified, all-IP contact center suite provides businesses with the agility to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow.