ServiceNow Named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center
Summary
The company improved its position on the ability to execute and completeness of vision axes compared to the previous year. ServiceNow CSM enables organizations to reimagine customer service operations by helping them break down silos, be more proactive and create instant satisfaction. And most recently, customers such as Disney+, 7-Eleven, State of Tennessee, Verizon, Vodafone, Ardent Leisure’s Dreamworld, Basware, Deakin University, Howard County, Ingles Markets, Kansas City Southern Railway, Lloyds, Scripps Health, shared their experiences using CSM at ServiceNow’s K20 digital conference. ServiceNows market position reflects our success digitizing both simple and complex workflows to enhance productivity and reduce operating costs.” ServiceNow has continued to enhance and evolve its CSM offering, with innovations including: Gartner, Inc., "Magic Quadrant for the CRM Customer Engagement Center," Brian Manusama, Nadine LeBlanc, 4 June 2020. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.
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