Analyzing User Test Data - The Devil is in the Detail | Loop11

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But in the interest of creating a better piece of software, I swallowed my pride and took a look at some of the highest page count participants to see how we’d failed. Having thought the videos rendered no clues, I wondered if there was bug in our software or something else that could explain the high page counts. My first thought: “This participant has been stuffing around!” So, I went straight back to the videos, thinking I must have somehow missed their frequent visitation to these other websites. Here’s another look at where I focussed my attention: What we’re showing here are two previously opened browser tabs that were automatically reloading themselves every 20 or 30 seconds. With the combination of videos, page views and path analysis this type of information would have gone at best undiagnosed or at worst unnoticed.

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