MSA Safety Inc., Leverages Medallia to Accelerate Digital Transformation of Customer Experience
Summary
SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced MSA Safety, Inc. (NYSE: MSA), the global leader in the development, manufacture and supply of safety products that protect people and facility infrastructures, has expanded its customer experience program with Medallia. While the Medallia system will certainly help us in this regard, what excites us most about this platform are the long-term benefits we expect to realize in terms of building higher levels of customer satisfaction.” The partnership between MSA and Medallia will power MSA’s customer experience expansion program, which the company has branded as E2 – Experiences That Matter. According to Mr. McArthur, the program represents the convergence of two key drivers of customer satisfaction at MSA Safety: Excellence through product experience and reduced Effort through ease of interactions. Follow us on Twitter, Facebook and Instagram Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.
Classifications
AskAI Classifications
LabelsLinked Companies
