Time IT Staff Spends Reacting to IT issues with Help from Magnum Technologies Software
Summary
Company Overview Contact Info & Offices Press Releases Magnum Technologies Press Release Receive press releases from Magnum Technologies: By Email RSS Feeds: Buckingham Research Group, Reduces to 5% of Each Day - Time IT Staff Spends Reacting to IT issues with Help from Magnum Technologies Software Business service management firm, Magnum Technologies helps New York Financial Services Firm, Buckingham Research Group (BRG) uncover root causes of IT problems in order to better align an organizations technology with their business objectives.Minneapolis, MN, October 13, 2005 --( “Prior to using Magnum Technologies’ management software suite, part of BRG’s IT staff, on average, spent half of their day reacting to IT infrastructure and business process issues such as analyst report dissemination to clients,” said Lloyd Karp, BRG chief operating officer.“Today, the same BRG IT staff spends less than 5% of their time supporting these same issues.” To reduce the amount of time BRG IT professionals were spending resolving IT system and network performance issues, Magnum Technologies implemented its full suite of automated software management solutions including: • • CAP-TREND® - Real-time, self synchronizing performance management software • COORDINATOR™ - Automated fault delivery and correlation software • DIAGNOSEIT® - Cisco network management and diagnosis software “Magnum Technologies delivered an integrated software solution to BRG that reduced staff time dedicated to problem remediation and also enabled new service level management policies because we provided real-time visibility into live performance levels,” said Mike Ducatelli, Magnum Technologies, Executive Vice President of Sales & Marketing.Magnum’s software solutions are designed to easily integrate with and enhance the effectiveness of existing management platforms by monitoring and measuring IT performance from a line-of-business perspective.Magnum’s software solutions are designed to easily integrate with and enhance the effectiveness of existing management platforms by monitoring and measuring IT performance from a line-of-business perspective.