New Kepner-Tregoe Case Management (CSM) App for ServiceNow
Summary
When addressing customer technical issues, team leaders and subject matter experts can rely on the app to focus data analysis for collaboration finding cause. Managers can use the app to quickly review status, action planning and prepare executive updates. Kepner-Tregoe helps IT and Technical Support organizations deliver a world class customer experience by reducing downtime, incident recurrence, cost of service and increasing IT stability. KT methodology is fully integrated with the Now platform and case management work flow via scoped apps. In combination with training, coaching and consulting solutions, KT Case Management App for ServiceNow brings an aligned approach to the process, technology and people strategy of customer support.
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Governance, risk and compliance
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Labels
IT Services
Cloud Computing
Enterprise Software
Linked Companies
ServiceNow, Inc.
$1B+