Eliminating The Spinner: HeadSpin Application Performance Index (HAPI) Identifies Top-Performing Apps During COVID-19
Summary
The HeadSpin Application Performance Index (HAPI) measures Total Spinner Time (TST), a unique user-centric metric defined as the total amount of time a user spends waiting for an app to present readable, viewable, or usable content, and calculates the metric by running hundreds of tests per application across a variety of Android and iOS devices, geographies, and carrier networks. In addition to the measurement and ranking, HeadSpin’s Performance Insights, powered by the company’s proprietary AI, identify opportunities for application providers to improve connected experiences. HeadSpin’s inaugural HAPI Report measures the performance of the top shopping, restaurant, and food delivery apps, as determined by the most popular mobile applications in the U.S. by total downloads and weekly active users during the COVID-19 pandemic. “Organizations have quickly stepped up to address the economic impact of the COVID-19 pandemic, rapidly shifting their business models to contactless commerce in order to deliver the goods and services people need in a manner in which they feel safe and comfortable,” said Manish Lachwani, CEO and Co-Founder, HeadSpin. “Developers who focus on driving end-to-end digital experience assurance with a clear understanding of the top line goal are the ones who have thrived in the current situation,” added Jeena James, VP of Developer Products, HeadSpin.