Shalom Academy Implements Nethzah CRM Portal to Improve Help Desk Efficiency
Summary
Concord, CA, September 21, 2009 --( Prior to Nethzah, Shalom academy was using email to track in a decentralized way, daily project activities, vendor relations, staff management, and trouble tickets."Handling help desk tickets through email was a time-consuming process and much of decentralized ways with no real means of tracking issues," said Stalin Michael, Founder of Shalom Academy.The manager at Shalom Academy, Jonathan, said, "Nethzah CRM now provides our IT department with a much more efficient process, and it has allowed us to set up other functionalities such as knowledge base, comprehensive look of various activities and self-help programs.They have branches in different places and plan to extend to the different parts of the world.Prior to Nethzah, Shalom academy was using email to track in a decentralized way, daily project activities, vendor relations, staff management, and trouble tickets."Handling help desk tickets through email was a time-consuming process and much of decentralized ways with no real means of tracking issues," said Stalin Michael, Founder of Shalom Academy.
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