First Car Rental Pioneers First-Class Technology
Summary
Surpassing world standards, First Car Rental’s customer service department boasts a successful resolution timeframe of 1.86 days as an average, which includes damage and 3rd party cases.Online communication is powered by Cristil software, making the entire Customer Services division a paperless environment.Storey explains that the software was initially developed to drive First Car Rental’s loyalty programme in order to identify and reward frequent customers.The accurate accumulation of renter information will then be passed electronically via our loyalty software to a partner called Cancom for automatic fine redirection and/or legal representation.This unit of greenhouse gas emission reduction, which is verified by impactChoice, will enable First Car Rental to achieve carbon neutral status over time.