Five9 Industry Leading Digital Engagement Up-Levels Enterprises to Provide a Seamless Customer Experience Across Multiple Channels
Summary
SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading cloud contact center provider, today announced the introduction of Five9 Digital Engagement – a substantially enhanced suite of applications that empower businesses to deliver exceptional digital-first omnichannel experiences and a seamless, personalized human experience with their customers. Five9 Digital Engagement is fully integrated with Five9 inbound and outbound voice to create connected customer journeys across voice, email, SMS, webchat, video, and social messaging apps like Facebook Messenger, Twitter, WhatsApp, WeChat, and others. “I saw firsthand the evolution and growth of digital messaging as a first-class communication channel while leading the Facebook messenger platform,” said Anand Chandrasekaran, EVP of Product Management at Five9. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.
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