Medallia Completes Acquisition of Voci Technologies
Summary
SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced it has completed the acquisition of the speech-to-text platform, Voci Technologies. The growth of critical data from call centers is another significant signal we have added to our experience management platform to help companies and government agencies understand customer expectations and sentiment in the moment,” said Leslie Stretch, chief executive officer at Medallia. Voci’s artificial intelligence (AI) and deep learning capabilities matched with Medallia Experience Cloud, will provide customers with deep, accurate insights from customer calls including emotion, sentiment and voice biometric identity enabling contact centers to work at significantly higher levels. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. Voci is committed to delivering innovative solutions that enable you to develop voice data applications designed for the contact center.
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