Do You Know What Types of Processes Exhibit Control?
Summary
In recent years, we’ve seen accounting procedures required by regulations (e.g., Sarbanes-Oxley, Eighth EU Directive) to combat fraud and misrepresentation. A good example is “testing golf balls”: a person cannot hit a ball exactly the same way every time, so equipment makers use robots for testing. Results of this process include the need for tutoring, students falling behind (and sometimes failing), losing interest, and leaving the system. The key is “understanding what is expected”; data on past performance frames our expectations, and helps us determine what changes to make to the process or system. The adaptive process is about the future: achieving an expected vision for your organization and delivering the ultimate control management is really seeking.
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