Popular ServiceNow Technology Partner to Showcase Leading Voice Platform for Customer Service, IT, and Employee Workflows.
Summary
ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud contact center solutions, today announced its Select-level sponsorship for ServiceNow’s® Knowledge 2020 Digital Experience event. This will be a timely event as organizations evaluate their priorities for the remainder of the year and beyond.” While the adoption of digital and self-service channels continues to grow, recent research shows that voice remains a key part of the customer service value chain, especially when addressing complex or time-sensitive inquiries. During the digital conference, 3CLogic will host and/or participate in a number of educational and on demand sessions highlighting how organizations of all sizes can extend the value of ServiceNow with a natively integrated call center platform. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.
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