Medallia Acquires Voci Technologies, Arm Treasure Data Updates CDP and More News
Summary
Medallia, an experience management provider, has entered a definitive agreement to acquire Voci Technologies, a speech to text platform, for $59 million. Voci offers Artificial Intelligence (AI) and deep learning capabilities to provide language models for call transcriptions and insights such as emotion, gender, sentiment and voice biometric identity to help contact center operations. AdStage’s cross-channel analytics and optimization platform will be integrated into TapClicks’ family of brands, which includes Raven Tools, iSpionage, StatX and Megalytic. Audiens, a Customer Data Platform and audience management tool provider, has received an $8 million cash investment from South Koreas NHN Corp. The company will also embed new standard mathematical models into their CDP and ramp-up data science capabilities in the audience management platform.
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