MeaningCloud Reveals Its Offering in Deep Text Analytics to Transform Customer Feedback Into Action
Summary
Becoming a customer-focused company requires analyzing the feedback that customers provide through a variety of unstructured channels: surveys, interviews, contact center, social media. The volume and speed of this feedback requires automatic processing, but in many cases the solutions available are limited to a shallow analysis of the content, based on mentions, predefined categorizations or basic positive/negative polarity, which is not sufficient to feed the decision making process. If you want to learn more, register for this MeaningCloud webinar on Wednesday, April 29th to discover how to turn unstructured customer feedback into action https://marketing.meaningcloud.com/l/3322/2020-04-16/6gbw4d. Its text analytics functions can be graphically customized to each specific domain to obtain unparalleled accuracy, enabling to embed semantic analysis into any applications without risk through its pay-per-use web-based APIs. MeaningClouds solutions can be delivered both in SaaS mode and on-premises, and have been deployed by leading organizations such as Pfizer, Bayer, The World Bank, Telefónica, ING, Le Parisien, or Carrefour.