Fortune 100 Media Company Moves 10,000 Seats to Talkdesk Cloud Contact Center Solutions
Summary
SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced a global, Fortune 100 media conglomerate selected Talkdesk to power its customer service operations. The company will move more than 10,000 customer service agents in 18 European countries, including several Business Process Outsourcers (BPO), onto Talkdesk in the largest, single-instance cloud contact center deployment. The current need to flatten the curve of the coronavirus spread through social distancing recommendations and shelter-in-place requirements is accelerating the need to move contact centers to the cloud and allow agents to work from home,” said Tiago Paiva, chief executive officer, Talkdesk. “Business continuity solutions from Talkdesk provide companies with an easy path to the cloud, quickly pivot to agents to work remotely and offer a seamless way to survive COVID-19 and thrive in the new business reality.” Talkdesk’s new media customer will utilize intelligent Workforce Engagement Management™ tools to improve customer experience including Reporting & Analytics, Quality Management™, Workforce Management™ and automated support from Agent Assist™, the company will have real-time access to the actionable business intelligence it needs to make immediate and informed improvement decisions. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings.