Measuring app stability to reduce technical debt
Summary
Any time a product team rushes new features to market or wants an incremental code change to make a customer happy, technical debt increases. That equilibrium is impossible to achieve if engineering, application and product teams don’t have a method to openly and regularly discuss and agree upon the impact of technical debt. Software stability can be calculated by using real-time error rates and session data to determine the percentage of successful user interactions per release. With stability scores providing direct insight into the actual impact of bugs and user experience, organizations can better understand how less technical debt translates into stronger business value. By reframing the conversation, teams move away from lamenting about annoyed customers (downside protection) to a joint focus on developing features faster and removing the drag of technical debt (upside generation).