Learning from the COVID-Crisis: IT Disaster Recovery When Employees Can’t Access Key Technology
Summary
The most common way to conceptualize the “disaster” in IT DR is a physical threat to your technology infrastructure: events like a flood, fire, or a storm that destroys key servers. For instance, an internet connection that’s fast enough to check email and occasionally work from home may prove almost unusable if called upon for daily, high-volume video conferencing (not to mention competition with the family for bandwidth). These tools needed for simple daily workflows can be easy to overlook, but the inability to, for instance, quickly print, sign, and-scan key documents can create painful delays at the worst possible moment if your DR strategy cannot support them remotely. If home devices are going to be used as part of your DR response, virus protection and other standard security measures need to be implemented wherever possible (ideally ahead of time). Taking the time to update DR documentation now helps ensure these lessons are transformed into usable, institutionalized knowledge that’s ready to go for the next crisis.
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