CUSTOMER Magazine honors UniVoIP with its 4th Annual Workforce Optimization Innovation Award
Summary
Delivering browser-based tools including call and screen recording, forecasting, and interactive visual queue, contact center supervisors are equipped with operational insights for more effective decision making and workforce optimization. “We are determined to help our customers and businesses achieve workforce optimization with our remote collaboration and productivity tools despite the limitations our nation is experiencing during this unprecedented time,” says Dean Manzoori, Chief Technology Officer, UniVoIP. UniVoIP serves medium to large enterprises everywhere by leveraging best-of-breed integrated business communications platforms that deliver advanced multimedia contact center functionality, cloud-based collaboration tools, mobility applications, and a world-renowned suite of advanced IP phones including mobile integration. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. About TMC Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets.
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