Five9 Intelligent Cloud Contact Center Powers COVID-19 Hotlines Across the Nation
Summary
SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), the leading provider of the intelligent cloud contact center, today announced the company’s software is being utilized with coronavirus (COVID-19) informational hotlines to handle incoming calls across the United States. “In this unprecedented time of uncertainty, people are demanding access to information,” said Dan Burkland, Five9 President. It is times like these where the power of human connection and access to information is of the utmost importance.” To date, the Five9 Intelligent Cloud Contact Center is being deployed in Orlando, Detroit and New York City to handle the incoming call traffic of local COVID-19 informational hotlines. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.