Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers
Summary
VANCOUVER, British Columbia--(BUSINESS WIRE)--Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the Zendesk, Inc. (NYSE: ZEN) Marketplace and its new pre-configured integration with Zendesk Chat. “Customers are demanding messaging and chat-driven customer service experiences more than ever before — particularly from digital-first organizations like challenger banks,” said Khaled Nazif, Technology Alliances Manager at Zendesk. “We’re delighted to welcome Finn AI to the Zendesk Marketplace as the first banking-specific conversational AI solution.” By introducing Finn AI’s conversational AI-powered virtual assistant into its ecosystem, Zendesk can help financial service customers deliver personalized, 24/7 support, triage customer service queries to deflect significant volume from its support agents, reduce average handling times — all while providing a seamless customer experience. “Customer experience is a competitive differentiator for banks seeking to win and retain millennial and generation Z clients,” said Jake Tyler, CEO of Finn AI. With the integration between Finn AI and Zendesk, banks can leverage AI to drive productivity, free up resources, and improve customer satisfaction with seamless handover between bots and live agents.” Powered by conversational AI, the solution can help banks deal with high-frequency, low-complexity tasks and queries, freeing up Zendesk agents to handle more complex customer service activity.
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