Talkdesk Announces Flexible Deployment and Guardian to Securely Shift to Work-From-Home Solutions and Address Business Continuity Needs
Summary
For brands to successfully navigate the COVID-19 crisis, contact centers must be equipped with the proper tools and technology to facilitate quick, easy and secure transition to the cloud. “Talkdesk understands that digital transformation through cloud migration is best enabled with flexibility and security built into the entire solution, from architecture to platform to applications,” said Tiago Paiva, chief executive officer, Talkdesk. This comprehensive suite of tools allows brands to maintain beneficial telephony and cloud hosting infrastructure, meet industrial, national and regional data regulations, and support customers with an always-on connection backed by the industry’s first 100% Uptime Service Level Agreement. In times of crisis, cloud flexibility enables customer service providers to shift operations to support remote, work-from-home agents quickly to ensure business continuity with minimal disruption. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings.
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