The Holidays -- And The Rest Of The Year -- Don't Have To Be A Shipping Nightmare

▤ Summary

Sure, there are a number of strategies carriers use to address this, including leaving the package with a neighbor or returning it to the depot, but these alternatives result in two things: an inconvenienced customer and an unsecured/failed delivery. For consumers, PUDO locations take the hassle out of shipping and picking up parcels, especially during the holiday season when shopping can be a source of stress. Redeliveries and lost or stolen packages are unfortunate any time of year, but these bad experiences are magnified during the holidays when customers are sensitive to errors and the media is on the lookout for mishaps. With more mail and packages circulating during the holidays -- around 16 billion through the USPS alone -- there’s a serious spike in call volumes, often overloading customer service teams. Be intentional and specific in defining what your post means by innovation, and create a clear plan for which areas of the business you wish to transform.

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