CRM Magazine Names Its 2017 Service Award Leaders
Summary
The 14th annual CRM Service Awards honor the leading vendors across eight customer service technology segments, the client companies that have used those solutions to reap very impressive rewards, and the vendors—both emerging and established—that have left an indelible mark on the industry in the past year. In each category, the magazine names one winner, denoting the company receiving the highest overall score; four CRM Service Leaders; and a “One to Watch.” Recipients of the CRM Service Leader Awards are determined through an extensive process and proprietary rating formula. The editors survey the leading industry analysts and consultants for their impressions of the vendors’ products, company direction, customer satisfaction, and overall cost. “This year has seen some really impressive work with machine learning, artificial intelligence, predictive and prescriptive analytics, natural language processing, and real-time capabilities. The monthly magazine and the destinationCRM.com website are properties of CRM Media, a division of Information Today, Inc.
Classifications
AskAI Classifications
LabelsLinked Companies
