Avoka Congratulates HSBC as it wins Celent’s Model Bank Award for Commercial Onboarding at 2018 Innovation & Insight Day
Summary
Avoka and HSBC worked together to streamline the digital onboarding process, bringing a frictionless, omnichannel experience to nearly 400,000 commercial customers across 44 markets and their respective languages and regulatory requirements, rolling out the solution to the initial 26 countries in just nine months. For more detail read the complete Celent case study, HSBC: CoreDocs Digital Transformation of Global Business Onboarding. “The partnership with Avoka allowed us to deliver a globally consistent customer experience, while meeting the local needs of each market, on a highly ambitious project schedule.” HSBC’s mission was to grow its international commercial client network, a challenging project requiring a robust and scalable onboarding process to match it. “HSBC established itself as an innovation leader with this ambitious commercial onboarding project,” said Patricia Hines of Celent. For account opening, lending applications, and business onboarding, Avoka Transact creates outstanding experiences that accelerate customer acquisition and time to market.
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