5 Best Practices to Prevent Phishing Scams in Restaurants
Summary
Phishing scams aimed at restaurants are often trying to gain access to the POS which has valuable customer information, including credit cards. If someone uses threatening language, asks personal questions or is unprofessional, disconnect with them and verify the call to ensure that the restaurant is protected. It is common practice for these scammers to use social engineering to modify people’s behavior so that they are more likely to provide information. This includes knowing names and positions within the organization and utilizing a coworker or boss’s name in an intimidating way, such as “Your boss, John, said he’d fire you if you don’t get this installed today!”** Even if there is already proper IT security education in place with restaurants, it doesn’t hurt to remind staff not to accept inbound calls requesting POS access, even if an announcement has been made beforehand. Ctuit team members will never use hostile language, threaten restaurant employee’s jobs, ask personal or financial questions or become enraged or unprofessional in communication.
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