Global Cloud-Based Contact Center Market 2016-2021: Disaster Recovery, Faster Deployment and Flexibility of Cloud Solution & Need for Compliance Management Drives the $15 Billion Industry - Research and Markets
Summary
Research and Markets has announced the addition of the "Cloud-Based Contact Center Market by Solution (Dialers, Reporting, and analytics), Service (Professional and Managed), Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021" report to their offering. The major drivers of this market include need for disaster recovery, faster deployment and flexibility of cloud solution, and need for compliance management. The dialer solution is expected to grow at the highest CAGR during the forecast period, followed by reporting and analytics. This solution is flexible and easy to use and enables organizations to track real-time management metrics with customizable dashboards so they can make smart business decisions. Managed services enable organizations to outsource its entire or a part of the IT infrastructure and operations to focus on their key business goals.
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