HappyFox Launches Open Source Mobile Helpdesk, HelpStack for iOS Developers - NextBigWhat
Summary
HelpStack is targeted towards iOS developers who cannot afford their own helpdesk applications, but still want to provide in-app support. The product also connects with the popular helpdesk solutions, including HappyFox, Zendesk and Desk.com. With HelpStack, users can report relevant issues from inside the application, attach a screenshot of the problem and communicate directly with the developers to provide valuable mobile app feedback. Additionally, the customizable HelpStack can embed help articles for users to search through and also allows for quick diagnoses of any application crash. “Mobile app ecosystem is becoming more complex, as end users expect instant-in app customer support while app developers – who offer products for free – cannot afford to own help desk applications that could enable such user engagement,” Shalin Jain, CEO of Happy Fox .
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