Major Computer Manufacturer Deploys 1,600 Seats of Event Focus Software
Summary
For example, when an Event Focus running in a contact center encounters particular software activity or values, it might trigger the recording of phone calls (such as those from customers at key accounts or certain regions), initiate a screen capture of data that appears on a user’s PC, alert a supervisor if a transaction value exceeds a specified amount, send e-mail alerts, or immediately suspend a user’s network access if a security violation occurs.Due in part to Event Focus’s ability to help companies optimize their use of resources while at the same time improving service to customers, Iontas’s software sales continue to grow worldwide.Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time.### For more information: Jean Norton Senior Product Manager jean.norton@iontas.com 512-502-5576 x301 Austin, TX, March 28, 2008 --( PR.com )-- Iontas announced today that a major US based computer manufacturer purchased 1,600 licenses of the company’s innovative Event Focus software.Event Focus then “triggers” alerts and actions in real time based on these values and events.For example, when an Event Focus running in a contact center encounters particular software activity or values, it might trigger the recording of phone calls (such as those from customers at key accounts or certain regions), initiate a screen capture of data that appears on a user’s PC, alert a supervisor if a transaction value exceeds a specified amount, send e-mail alerts, or immediately suspend a user’s network access if a security violation occurs.Event Focus requires no integration with a company’s existing software systems to capture events, while integration for other event-capture tools might cost companies tens or even hundreds of thousands of dollars.