Lobster Launches 'All-in-English' Mobile Service in Spain powered by Cerillion BSS/OSS Suite
Summary
Cerillion announced that its Enterprise BSS/OSS suite is powering the newly launched Lobster mobile operator in Spain. Lobster is targeted at English speakers residing in Spain, including British expatriates – a market of over 1.5 million people – and is the only mobile operator in the country to offer a service completely in English, including its Customer Contact Centre, website, app and bills. The Lobster offering is based on simplicity and understanding the customer so that they enjoy a service and experience "like home". Through its long-standing relationship with Lobster’s parent company, Gibtelecom, Cerillion has worked in close partnership to help bring this new operator to life, including implementation of its Enterprise BSS/OSS suite with a strong focus on a digital first experience via Self Service and native iOS / Android Mobile Apps. Louis Hall, CEO, Cerillion The launch of Lobster as a full-English mobile service to address this market opportunity is an exciting step for Gibtelecom and we are delighted to be supporting them in their international expansion.
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