DataRobot and CallMiner Partner to Accelerate AI Capabilities
Summary
Through this strategic alliance, CallMiner will leverage DataRobot’s automated machine learning technology and expertise for even more rapid behavioral insight revealing the intent, sentiment and action drivers that matter most for customer experience (CX) and contact center optimization. With the combined power of DataRobot and CallMiner, enterprises can determine what behaviors, processes, and product decisions affect the likelihood of a customer to end their relationship because of dissatisfaction, or to refer the company to friends in a positive light. Organizations worldwide use DataRobot to empower the teams they already have in place to rapidly build and deploy machine learning models and create advanced AI applications. With a library of hundreds of the most powerful open source machine learning algorithms, the DataRobot platform encapsulates every best practice and safeguard to accelerate and scale data science capabilities while maximizing transparency, accuracy, and collaboration. With offices around the globe, DataRobot is backed by $225 million in funding from top-tier firms, including New Enterprise Associates, Sapphire Ventures, Meritech, and DFJ.
