Snapchat responds to the Change.org petition complaining about the app’s redesign
Summary
Snapchat has posted an official response to users who signed a petition on Change.org asking the company to reverse its controversial update, which people say makes the app more difficult to use. The backlash against Snapchat has been growing in the months since the company rolled out a major revamp, which aimed to make the social app more accessible to a mainstream audience. Snapchat users have left the app bad reviews, complained on social media, turned to rival Instagram, and they signed a Change.org petition entitled, “Remove the new Snapchat update.” Users are upset over a number of things in the new design, including the mixing of Stories in a single “Friends” page, increased difficulties with finding friends and rewatching Stories, and a revamped Discover section which combines content from professional creators, big news outlets, video makers, and social media stars. Publisher Stories on Discover grew 40 percent compared to the old design, and users older than 35 were engaging with the app more, the company said, when posting its first earnings beat. Specifically, the company said that “beginning soon on iOS and with Android in the coming weeks” it will introduce tabs in the Friends section and in Discover, which it says will make it easier for users to find the Stories they want.