Oracle Buys Cloud-based Customer Service Company RightNow For $1.5 Billion
Summary
Oracle this morning announced that it has acquired RightNow – both companies are listed on NASDAQ – for $43 per share or roughly $1.5 billion net of RightNow’s cash and debt. With the acquisition, Oracle is adding a robust cloud-based customer service offering (see graph below) to its own Public Cloud solution – more info on that here. RightNow’s solutions help companies handle customer interactions across a multitude of channels, including call and contact centers, the Web and social networks. The acquisition by Oracle is expected to close later this year or in early 2012. While its takeovers of RightNow and Endeca are pending, the company has completed the purchases of Datanomic, FatWire, Inquira, select intellectual property assets of Ndevr, Ksplice and Pillar Data Systems in 2011 alone.
