Sensée Selects CosmoCom Cloud-Based Contact Centre Solution to Power Their Unique Homeworking Service
Summary
Due to the changing requirements of both clients and the business, Sensée needed to replace their incumbent contact centre system to achieve their technical vision for a future proofed and completely flexible solution.“With the flexible and scalable CosmoCom architecture, we can rest assured that we now have the technology to respond quickly and fullfill all our clients’ homeworking requirements.” “The true multi-tenancy environment is a natural fit to the Sensée business model,” Chris continues.We are now able offer our customers access to full-featured contact centre capabilities on an on-demand basis with improved flexibility and with the right commercial model which is aligned to our revenues.” Alex Black, CTO of Enghouse Interactive concludes, “With the continuous growth of at-home agents, Sensée has the expertise and proven knowledge of the home-working environment, and we are delighted that they have chosen CosmoCom technology.Due to the changing requirements of both clients and the business, Sensée needed to replace their incumbent contact centre system to achieve their technical vision for a future proofed and completely flexible solution.We are now able offer our customers access to full-featured contact centre capabilities on an on-demand basis with improved flexibility and with the right commercial model which is aligned to our revenues.”Alex Black, CTO of Enghouse Interactive concludes, “With the continuous growth of at-home agents, Sensée has the expertise and proven knowledge of the home-working environment, and we are delighted that they have chosen CosmoCom technology.
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