CRMXchange March Events Explores Analytics, Chat Solutions, Virtual Agents, SMB Solutions and Customer Engagement
Summary
In addition, CRMXchange will present four free March webcasts as well as a Tech Tank demo roundtable that will examine solutions designed to meet the needs of small and medium sized contact centers. Whether just starting to explore voice-of-the-customer analytics solutions or an experienced practitioner, this webcast will reveal the valuable data contained within the customer interactions taking place in your contact center. Understanding the functionality of your organization’s existing chat solution and the experience it’s providing – for both the business and its customers – will help leaders identify the opportunities for improvement. The curriculum is structured to benefit contact center leaders at all levels - supervisors, managers, directors and C-level executives - helping build advocacy and improved results. Join this interactive webinar to learn how Virtual Agent technology can help organizations take the first step towards meeting their customers’ increasing digital expectations.