Atos Signs Exclusive Three-Year Agreement with ClickFox to leverage its advanced journey analytics platform
Summary
The unique Service Intelligence & Analytics capabilities will drive meaningful process improvements, performance transparency and efficiency related cost savings. This is made possible through the analysis and optimization of a service desk tickets life-cycle journey, from first being opened through post resolution survey, including all of the detailed events in between. It lays the foundation for future automated technologies to quickly advance next-generation products for our clients," said Michel-Alain Proch, Group Senior Executive Vice President, CEO North American Operations at Atos. These digital service journeys provide visibility into previously obscure operational performance dynamics, and thus allows Atos to prescriptively reengineer and automate procedures that deliver maximum impact for its customer base. With over a decade of expertise monetizing the worlds largest customer interaction sources, they have proven success transforming big data into connected, dynamic journeys delivering billions in incremental revenue, operational efficiencies and c-sat improvements to our clients.
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