Albuquerque Water Successfully Deploys Clevest Mobile Workforce Management Solution 5.1
Summary
The solution will be used to efficiently deliver field services to approximately 200K customers across the municipal utility’s water and wastewater operations. ABCWUA will use Clevest MWFM for several order types – including locates, inspections, meter exchanges, collections and meter services – generated from the utility’s Oracle CC&B system, as well as orders created out of the utility’s Maximo asset management system. “ABCWUA is a technology leader in the water utility industry, as proven by their ‘Best Smart Infrastructure Project’ award,” stated Charles Parsons, VP Sales North America, Clevest. “They chose Clevest for their switch from paper-based orders to automated workforce management because our integrated MWFM solution will provide operational cost savings, significant improvements in data integrity and improved customer satisfaction.” Juaquin Zamora, AMI System Specialist, ABCWUA, explained, “Once we decided to eliminate our paper-based service order environment, we conducted a selection process to find an automated solution that would be integrated with our customer information (CIS) and enterprise asset management (EAM) systems. We estimate that we will eliminate 600,000 unnecessary miles driven each year by improving worker scheduling and optimizing driving routes.” DistribuTECH Presentation Recording Juaquin Zamora was the presenter at the 2015 DistribuTECH conference session Smart Water is the New Gold: Automating for Revenue, Cost Savings and Safety.
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