Google Promises Assistant Users More Audio Privacy
Summary
Although it does not retain Assistant audio recordings by default, according to Senior Product Manager Nino Tasca, the company has increased privacy protections affecting the transcription process used to check the accuracy of responses to voice interactions. What falls short in the announcement is an attempt to give ultimate control of data back to the users, remarked Osiris Parikh, marketing coordinator at Summit Mindfulness. Although he didnt acknowledge any blameworthy practices on Googles part, Tasca apologized for the company having fallen short of its own high standards -- failing to make it easy enough for users to understand how their data was used. The changes Google recently made to Assistants privacy policy seems to provide consumers with more simplicity, transparency and control over how their personal voice data is used, noted Adam Fingerman, chief experience officer of ArcTouch. Selligent polled 5,000 global consumers on issues related to privacy, emerging channels (specifically, voice assistants), trust, customer experience and service.
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