Nuance bets Nina can be killer enterprise app | ZDNet
Summary
Nuance Communications Nina virtual assistant is seeing strong interest from enterprises looking to take the application for a spin, according to CEO Paul Ricci. In fact, Ninas adoption could pick up given that its offered as an on-demand product in the cloud, said Ricci, speaking on Nuances earnings conference call. I think internally we view the reception among beta customers to our Nina solution that we announced earlier this week, as really quite exceptional, and I think that will in fact drive proportionately greater growth in our on-demand bookings. And Nina integrates a combination of voice recognition, natural language understanding, dialogue management, some knowledge representation, in order to enable that. For the financial services industry in particular, you might imagine customers using the system to find out the status of their accounts, their balances, flows that they are expecting to monitor, transactions that they want to perform, insurance payments they want to make, and so forth, all using a mobile device that is very voice-centric but has other modalities of interaction to help complement that.
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