In-App Customer Service Made Easy by Bright Pattern and Appery.io - Bright Pattern
Summary
The net result is a more timely and productive conversation with voice, text, and picture messaging available within the same connection, significantly improving customer service. Having a multi-channel contact center connection option built directly into these applications bring those customer engagements up to an entirely new, personal level, while increasing representative productivity and reducing costs.” said Konstantin Kishinsky, CEO of Bright Pattern, “Our new plugin for Appery.io makes it easy to add these enhanced channel options with minimal time investment,” he continued. “We are delighted to be working with Bright Pattern on such an important problem for contact centers worldwide,” said Fima Katz, CEO of Appery, LLC, makers of Appery.io. Based on the omni-channel platform, architected from the ground up as a cloud-based service, Bright Pattern’s contact center solution offers the right blend of enterprise-grade functionality, reliability, and scalability not otherwise available in the industry. Appery.io enables developers to rapidly and cost-effectively create mobile and responsive apps that help businesses of all sizes increase revenues and improve productivity.
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