Qualfon Dumaguete Receives Philippine Quill Award from the IABC
Summary
The program aims to educate trainees on contact center work responsibilities, how their qualifications stack against the requirements, and their strengths and weaknesses, so that they may improve themselves, gain confidence, and communicate more clearly. “It is our goal to give them knowledge and experience that they can use for the rest of their lives.” Between October and December 2016, the program helped Qualfon Dumaguete generate 15% more qualified applicants, but it is making a difference in the lives of many people. This is exactly what the company mission is all about.” To quote the 2017 Quill Awards entry, “What began as a way to fill a need for qualified applicants has evolved into a program that touches the lives of people in Dumaguete. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 13,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico.