IET GmbH Chooses Comarch Field Service Management
Summary
Krakow, Poland, June 16, 2012 --( Within the project Comarch has performed a detailed business analysis of current processes at IET and adjusted its Field Service Management solution to their unique character.The execution of field work orders is supported by their automated assignment that considers the techs’ availability, skills, individual warehouse stock and current location.We are convinced this solution will help us improve our KPI of Problems Resolved on First Field Visit up to 30% thus enhancing our customers’ satisfaction considerably,” adds Andy Bate, Programme Manager at IET.The execution of field work orders is supported by their automated assignment that considers the techs’ availability, skills, individual warehouse stock and current location.“Comarch has shown flexibility both of their solution and their approach to integration with IET’s IT environment.We were happy to provide IET with cost savings, as Comarch FSM didn’t require any expensive customizations and we believe it will also significantly increase IET’s field force productivity in future, leading to further cost savings,” says Piotr Piątosa, Head of the Telecom Business Unit and Board Member at Comarch.About IET GmbHIET GmbH is a full service partner for broadband network providers.
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