Market Leader Orange Picks out V3D Technology to Optimize Customer Experience on "Mon Réseau" App
Summary
Orange, the leading French group operator with more than 269 million subscribers in the world, has implemented EQual One solution from V3D. EQual One allows precise, reliable performance measurements directly from the devices, reflecting real-time customers perceptions of the network and its services. V3D provided their technical expertise to evaluate network coverage and performance within Orange App "Mon Réseau", once users have authorized data usage for this purpose. EQual One collects in real-time QoE (Quality of Experience) data, gains a better understanding of subscribers problems and expectations, hence improving operating time and costs saving compared to more traditional tests solutions. This proves that EQual One software solution is complementary to the tools already in place and also suitable for the performance measurement and optimisation requirements of a top-tier player like Orange", comments Philippe Vial-Grelier, Chief Executive Officer of V3D.