Calabrio's big year climaxes with move to North Loop office
Summary
Calabrio, the Minneapolis provider of software and services for the customer-service operations of numerous types of businesses, is now at a physical turning point just months after the makeover of its core product and closing on its biggest acquisition. Earlier this year, Calabrio purchased Teleopti, a Swedish developer of software for workplace management, to further round out its main product with employee scheduling and other features. Within Calabrio, the update marks the culmination of its turn into a software-as-a-service company, with most of its customers accessing the product from a cloud service rather than it being installed in servers and PCs in an office. It will also provide a studio and other facilities for a production crew that’s responsible for creating videos that teach people who work in call centers how to use Calabrio One. But last week, he still had to navigate around paint buckets, cable spools and toolboxes in the new office, which takes the top four floors of a 10-story building designed by Swervo Development.
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