AppDirect Acquires Radialpoint to Empower Businesses with Premium Technical Support for Cloud Services
Summary
Through partners that include Windstream, Rogers, Telus, Virgin Media and Square Trade, Radialpoint’s proprietary technology and expert labor force have solved millions of small business and consumer problems, delivering average Net Promoter Scores of 78, CSAT of 90 percent and First Call Resolution rates of 93 percent. As businesses continue to rapidly adopt a wide range of cloud services, many require additional support to find, buy, and use those applications. “By joining forces, we have an opportunity to leverage a unique combination of technology and human expertise to help our partners support and sell the latest in cloud services, and ultimately create a better customer experience.” Hamnett Hill, Co-Founder and Chairman of Radialpoint, added, “Our Board, investors, leadership team and employees are all incredibly excited about the home we have found in the AppDirect family. AppDirect-powered marketplaces, billing and distribution, and reselling services help providers – including Telstra, ADP, Samsung, Deutsche Telekom and others – connect millions of businesses to solutions from Microsoft, Google, Box and more. Our fully integrated, end-to-end technology solutions, operational expertise and expert advisory services power the technical support programs for premier brands across North America and Europe, including Rogers, Bell, Telus, Windstream, SquareTrade, Virgin Media, Panda Security and more.
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